Chattam & Wells Mattress Reviews (2024)

RoseChandler, AZ

Review left on

Mar 28, 2024

Just NO

This mattress has been the biggest mistake I’ve ever made on a purchase. At $7000 I expected it to be the best. It is lumpy. It is hard. There’s no getting comfortable. The tufting is so profound that I feel them digging into my body all night. I wake up every morning with lower back pain. Forget about sleeping on my side. The shoulder and hip pain is worst. It is overall the worst thing I’ve ever purchased. I have emailed the company twice now, begging for advice, with zero response. At this price point you think customer service would give a crap. Just don’t waste your money. I probably would have been happier with a beauty rest quite honestly.

Official Response

GretaDallas, TX

Review left on

Jan 8, 2024

tons of motion transfer

This bed has tons of motion transfer. My husband has restless leg syndrone and I can constantly feel him moving. Waking me up throughout the night. The first few nights of owning the bed it started dipping. I woke up with back and hip pain. The worst mattress I have ever had.

FrankSyracuse, NY

Review left on

Oct 22, 2023

Short term mattress

I purchased my first Grand Palace king size mattress several years ago. It lasted just over a year and begin to lose support significantly. Began process of filing a warranty claim. After a few months the mattress was evaluated and found to meet replacement requirements. A (new?) mattress was eventually delivered. It's been just over a year and I am having the same sagging, support issue. I reached out to a representative via email..he never responded. SO...back to the store to begin warranty process again...

Official Response

CarolynLos Angeles, CA

Review left on

Jul 27, 2023

This Bed is an Extraordinary Blessing

We wake up literally every morning and remark how phenomenal the bed is. We also do the same each evening as it is incredibly comfortable. This is worth every penny and more for the extraordinary value. We spend a third of our life sleeping in this bed and there can be no price tag on our health. We cannot recommend this particular Olivia Firm mattress enough for anyone looking for outstanding value in a mattress.

JaneDe Soto, IL

Review left on

Jul 17, 2023

Not worth the $$$

Both sides along the edge are breaking down, won't help to turn the mattress with both sides doing it. Down the middle there is a high ridge so it feels like you are sleeping uphill on both sides. Not impressed with this mattress at all at this point. Very disappointed for what we paid!!

MonicaSan Francisco, CA

Review left on

May 6, 2023

Never Again, lower back pain within 30 days of sleeping

I thought a luxury mattress would get me a good night's sleep. Unfortunately, that was not the case as I started getting lower back pain from sleeping on this mattress. Was the most expensive bed at Mattress Firm. Would not buy there again either.

Ed SRichmond, TX

Review left on

Apr 11, 2023

My wife and I love this comfortable mattress

Never had a problem sleeping on this Chatham & Wells mattress. My wife and I love this very comfortable mattress.Ed S Richmond, Texas

DebWaltham, MA

Review left on

Mar 27, 2023

Like sleeping on a perfect cloud

Absolutely love this mattress! Super soft with the right amount of firmness. I get the best nights sleep of my life now. Thank you Chattam & Wells!

JulieTrumansburg, NY

Review left on

Mar 23, 2023

Sliding off-no side support after 2 yrs

I am extremely disappointed in the quality of my "luxury mattress". A Chattam & Wells Grand Palace. I was sold on the websites claim for the high quality of manufacturing-being a craftsman myself it was important to me. I also was happy that it was made in America. The problem is the lack of support. We have small dogs that sleep in the middle of our bed, and we are banished to the sides. Unfortunately, we both feel like we are sliding off due to lack of support. As a result we wake up tired, and extremely sore as we feel like we are fighting to stay on the bed. And, the middle is now higher than the sides, so you are stuck in your "spot". I am not at all impressed considering it cost $3700 just for the mattress-for that I expected much better.

DevinSeabrook, NH

Review left on

Mar 20, 2023

Best bed!

Absolutely recommend this bed by spring air! Very very happy!